Shipping & Returns

🚚 Shipping Policy

 

Order Processing & Fulfillment

Orders are typically processed within 1–2 business days (Monday through Friday). Once your order ships, you'll receive a confirmation email with your tracking number and shipping carrier details.

*Pre-orders and special orders will ship based on manufacturer timelines. These are estimates and may change.

Delivery Times & Shipping Rates

Canada:

  • Standard Shipping (3–9 business days):
  •  SHIP FOR FREE OVER $30! (Limited time Holiday Promo; BruTanks excluded). 
    - FREE on orders over $130 (Does not apply to BruMate coolers* or BruMate ice packs**).
    - $18 flat rate for most provinces
    - $22 for BC, NL, NS, PEI, Yukon, NWT & Nunavut

    - *$50 Flat Rate for Brutank 35 & 55 Quart
    - **$25 Flat Rate for BruMate Backtap & BruTank Ice Packs

  • Express Shipping (1–4 business days):

    - $36 for most provinces
    - $41 for BC, NL, NS, PEI, Yukon, NWT & Nunavut

USA:

  • Standard Shipping: Shipped via Canada Post.

Local Pickup (FREE):

  • Thunder Bay, ON
  • Terrace Bay, ON

Devices: Local Pickup Only

Smartphones, tablets, laptops, and smartwatches are available for local pickup only. Any shipped orders containing devices will be cancelled or shipped without the device.

Lost or Delayed Packages

If your tracking number isn’t working or your package hasn’t arrived:

  • Email us at sales@everythingmobile.ca
  • We’ll help track it down and, if necessary, file a claim with the shipping carrier.

Lost packages will be investigated internally along with the shipping company used to place your order, and on conclusion, will be replaced at no extra cost. Orders with incorrect addresses that are returned to us will require reshipping at the buyer’s expense.

🔁 Returns & Exchanges

Return Eligibility

We accept returns within 30 days of delivery. Items must be:

  • Unused and in original condition
  • Complete with all original packaging, tags, documentation, and accessories

To start a return, email us at sales@everythingmobile.ca with your name, order number, item(s) being returned, and reason for return.

The buyer is responsible for return shipping. We recommend using tracked, secure shipping.


Exchanges

Need a different size, colour, or item? No problem! We accept exchanges for unused products within 30 days. Buyer covers both return and replacement shipping costs unless the item is defective.


Return Labels

We do not automatically include return labels. However, we can issue a prepaid return label upon request — the cost of which will be deducted from your refund (unless the item is defective or incorrect).


Restocking Fees

There are no restocking fees for eligible items returned in original condition. Used or damaged items will not be accepted.

Certified Pre-Owned Devices: These devices are subject to a 15%
Open-Box Devices: 15% restocking fee will apply.
Brand New Devices: 15% restocking fee will apply.


Defective or Damaged Items

If your item arrives defective or stops working during the return window, contact us at sales@everythingmobile.ca with your order number and a short description of the issue. We’ll take care of it with a repair, replacement, or refund.


Brand Warranty Claims

Most brands handle their own product warranties directly, including but not limited to:

  • BrüMate
  • Otterbox
  • Lifeproof
  • Shokz
  • UAG
  • Hypergear
  • Native Union

Still, reach out to us first and we’ll guide you through the best next step — whether that’s with us or directly with the brand.