Refund policy

Return Eligibility

We accept returns within 30 days of delivery. Items must be:

• Unused and in original condition
• Complete with all original packaging, tags, documentation, and accessories

To start a return, email us at sales@everythingmobile.ca with your name, order number, item(s) being returned, and reason for return.

The buyer is responsible for return shipping. We recommend using tracked, secure shipping.

Exchanges

Need a different size, colour, or item? No problem! We accept exchanges for unused products within 30 days. Buyer covers both return and replacement shipping costs unless the item is defective.

Return Labels

We do not automatically include return labels. However, we can issue a prepaid return label upon request — the cost of which will be deducted from your refund (unless the item is defective or incorrect).

Restocking Fees

There are no restocking fees for eligible items returned in original condition. Used or damaged items will not be accepted.

Certified Pre-Owned Devices: These devices are subject to a 15%
Open-Box Devices: 15% restocking fee will apply.
Brand New Devices: 15% restocking fee will apply.

Defective or Damaged Items

If your item arrives defective or stops working during the return window, contact us at sales@everythingmobile.ca with your order number and a short description of the issue. We’ll take care of it with a repair, replacement, or refund.

Brand Warranty Claims

Most brands handle their own product warranties directly, including but not limited to:

• BrüMate
• Otterbox
• Lifeproof
• Shokz
• UAG
• Hypergear
• Native Union

Still, reach out to us first and we’ll guide you through the best next step — whether that’s with us or directly with the brand.